Terms and conditions
- By using our online shopping site, you accept the terms and conditions of use in their entirety. If you do not agree with these terms and conditions or any part of these terms and conditions, then you must not use our online store.
Registration and account
- You can only register on our online shopping site if you are at least 18 years old (by using our site or by accepting these terms and conditions, you warrant and represent that you are at least 18 years old).
- You can register for an account on our site by completing and submitting the registration form available on it.
- You represent and warrant that all information provided in the registration form is complete and correct.
- If you register for an account on our Marketplace, you will be asked to provide an email address/ID (username) and password, and you agree to:
- - Keep your password confidential
- - Inform us immediately if you become aware of a disclosure of your password
- - Your account must be used exclusively by you and you must not under any circumstances transfer your account to a third party. If you authorize a third party to manage your account on your behalf, this will be done at your own risk.
- - We may suspend or cancel your account, and / or change your account details, at any time, in our sole discretion and without notice or explanation, provided that if we cancel any products or services that you have already paid for but that you have not yet received, and provided that you have not violated these terms and conditions, we undertake to reimburse you for the amount you have paid.
- - You can unsubscribe and delete your account on our site at any time by contacting us at the coordinates indicated in the contact section
- Payment for the amount of the order is made either on delivery or through a digital payment method.
- The amount must be paid in full to receive the ordered product.
- Les produits Cook’Art sont distribués sur tout le territoire tunisien.
- The delivery time for an order varies between 2 and 5 days depending on the customer's residential address.
- In the event of a defective or non-compliant product, it is possible to make a free return within 10 days.
- In case of return of the order, the refund will be made after verification of the product.
- The refund of any order is made in full in the event of a defective product or not in accordance with the order made.
- Payment of the amount due to the customer is made after receipt and verification of the product and the reason for its return.
- The reimbursement payment is made by bank transfer to the account designated by the customer.
- If the reason for the return is not valid, two options are available to the customer:
- - Either the product is returned to him at his expense
- - إما أن يعاد له المبلغ الذي دفعه